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Terms and Conditions

Intending overseas purchasers should contact the office of Frook direct.

Your use of this website is governed by these terms and conditions. By participating and continuing to use this website you agree to these terms and conditions. If you do not agree to these terms and conditions you are not authorised to use this website.

Our Policies

Customer Satisfaction and safety are of paramount importance to Frook and we will strive to give prompt and efficient service to ensure same.

TradeMarks and Copyright

This site contains registered trade marks and trade marks which are the subject of pending applications or which otherwise are protected at law. Unless otherwise indicated, the trade marks are owned by Frook and may have protection under the laws of other countries. You are not permitted to use Frook's trade marks except (a) through a legitimate reference to Frook or a Frook product or service with proper recognition of the trade mark's status; and (b) with Frook's prior written consent.

The material on this site is the copyright of Frook and is protected by copyright under the laws of Australia and other countries. You may save an electronic copy, or print out a copy, of parts of this site solely for your own information, research or study, but only if (a) you do not modify the copy from how it appears on this site; and (b) you include the copyright notice "© Frook Pty Ltd 2004-2005" on the copy. You must not however reproduce, frame, transmit (including broadcast), adapt, link to or otherwise use any of the Content, including audio and video excerpts, except as expressly permitted by statute or with Frook's prior written consent.


You agree that in relation to the content displayed or accessed on this site, including software able to be downloaded from this site, (Content), Frook does not, nor does any other party who provides Content to this site, make any warranty as to the accuracy, completeness or currency of the Content. As a user of this site, you should make your own enquiries before entering into any transaction on the basis of or in reliance upon the Content. To the extent permitted by law, Frook and its employees, officers, agents and contractors exclude all liability for any loss or damage (including without limitation, indirect, special or consequential loss or damage) arising from the use of, or reliance upon the Content whether or not this is caused by a negligent act or omission. To the extent that Frook is prohibited at law from excluding its liability, Frook and each party providing Content limits its liability to the extent permitted by law, to the re supply of the Content. Frook does not accept responsibility for any liability in respect of access to other content through the use of this site.


Privacy Policy

Frook is committed to supporting the 'National Privacy Principles for the Fair Handling of Personal Information' which set clear standards for the collection, access, storage and use of personal information which we obtain as part of our normal business operations.

Our respect for our customers' right to privacy of their personal information is paramount. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and in accordance with the National Privacy Principles.

This Privacy Policy sets out:

  • matters of which you should be aware regarding information we may collect about you
  • our policies on the management of personal information, and
  • generally, what sort of information we hold, for what purposes, and how we collect, hold, use and disclose that information

So that we can provide services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. Some examples of where we may need these details are in-store, telephone or online orders. Privacy law requires us to collect personal information about you only from you if it is reasonable and practical to do so.

Frook takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.

Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law.

The personal information that we ask for is generally used to provide goods or services to you. For example, for an order that you wish to be delivered to you, we need your contact details so we can send your shipment and contact you if there are any problems.

We may also use your personal information in other ways to provide you with superior service. This may include using your personal information to advise you of new products and services. You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details.

We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy law).

Frook does not make personal information available to other organizations unless required by law.

Frook does not use cookies on the Frook website.

More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner at


Security of information.

Frook will not have access to any of your banking details.

Your financial details for transactions are passed through our secure server using the latest 128-bit SSL (secure sockets layer ) encryption technology and it is again encrypted using encryption algorithm which is at least 64-bit. Should you have any further questions regarding our Privacy or Security policies please contact our customer support at


You agree to defend, indemnify, and hold Frook, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms and Conditions.

Modification of These Terms and Conditions

Frook reserves the right to change the terms, conditions, and notices under which this website is offered. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Frook as a result of this agreement or use of these websites.

Any rights not expressly granted herein are reserved.